Commercial customers can call for a free quote on 0861 117 851  or

For Customer Care contact us on 0860 000 473  or email us

Qualified, registered and experienced Pest Control technicians

Get your Professional Pest Survey and Quote Free of charge

Protecting businesses and homes in South Africa from Pests for 50 Years

Frequently Asked Questions

We are often asked questions by our customers and have listed the most frequently asked ones here:

  • Do you offer different types of fumigation service

    Our teams are fully trained and qualified to carry out the following services:

    -We do not offer Fumigation-in-transit (FIT) as this practice is illegal under the guidelines provided by the chemical supplier and SAPCA.

    -In-transit fumigation using Methyl Bromide is illegal due to the properties of this fumigant.

    -Phosphine in transit fumigation is only allowed if proper arrangements are in place with the various role players, country specific legislation, maritime authorities, etc

  • What certification do your technicians have?

    • All our technicians have P. numbers and are registered with DAFF (Department of Agriculture, Fishing and Forestry)
    • Senior technicians are given specific and intensive training on fumigation before being allowed to perform fumigation services
    • Our technicians undergo rigorous ongoing internal training and are assessed quarterly through Performance appraisals.
    • All Rentokil business are audited to ensure full compliance to global requirements

  • How long will the fumigated area be out of bounds?

    • Depending on the type of treatment, 24 hours to 7 days.
    • As per individual risk assessment

  • How do you manage the client’s safety?

    • A Service Level Agreement detailing all safety protocols will be put in place on acceptance of our proposal.
    • A complete Site Specific Risk Assessment is completed and needs to be signed off before any work is carried out.

  • How many technicians will carry out the work?

    Depending on the size, complexity and safety requirements of the job, we will have either one technician or a team. A team will include a Fumigator in charge, Fumigator and a number of Fumigation assistants.

  • What personal safety equipment do you provide?

    Depending on the type of fumigation, we provide the following:

    • SCBA (self-contained breathing apparatus)
    • Full face mask with filter
    • Personal detection monitors
    • Protective clothing issued to all colleagues

  • How often is your safety equipment checked?

    • All teams have their own safety equipment and this is checked monthly
    • Some equipment may require calibration, and this is managed by our technical teams.

  • Is there a guarantee on the services provided?

    • The fumigation is guaranteed to kill all stages of the insect life cycle
    • The product can however be reinfested should it be stored with infested goods as fumigation does not leave a protective residue

  • Do you offer export clearance certificates?

    We offer a certificate of fumigation which is required for exports to certain countries

  • Do you offer liability insurance?

    As a business we have liability cover which is required to run a pest control business in South Africa.

Further information & next steps

Find your local branch


Find your local branch

Western Cape

Eastern Cape

KwaZulu Natal

Free State




North West


Call your local branch

between 8am - 4h 30pm

Residential: 0861 117 852
WhatsApp chat: 082 379 2686
Commercial: 0861 117 851

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