When you start in a new company, people usually throw jargon around and if you havenâ€™t been in the field or havenâ€™t had much training these words can seem quiet confusing, so I thought of all the words people would probably find a bit strange that we at Rentokil find perfectly normal.
PNOL – If someone sends you an email that contains this expression â€“ do not get alarmed it is not a dangerous chemical nor is it a tablet that you need to take. It stands forÂ Pest Net OnLine – which is an advanced online reporting system that helps clients better manage multiple business sites and is a perfect solution for our higher dependency client such as food factories and pharmaceuticals.
ICABS – If youâ€™ve ever heard someone say â€œlet me account on ICABSâ€Â or â€œICABS will help us to see thatâ€ what ICABS actually stands for is: International Administrative Contract Branch Systems, which is the administration system we use to process contracts and generate customer invoices, etc.
Technician – I donâ€™t know about you, but if I phoned Rentokil and asked them to come sort out my bedbug problem I would feel slightly concerned if they told me that a â€œtechnicianâ€ would come to see me â€“ so if a person that sorts out pest control problems is called a technician â€“ what is a person that fixes technical issues in factories called? Iâ€™m confused – Letâ€™s clear this up â€“ At Rentokil we sometimes refer to Our Pest Control Operators as technicians.
Pestie â€“ If you are ever called or hear someone refer to another person as a â€œpestieâ€Â you do not need to lodge a deformation of character case â€“ at Rentokil being called a â€œpestieâ€ is actually an honour and merely means that you work for the pest control division of the business.
LUM â€“ This word confused me when I first started working at Rentokil â€“ if you are ever told â€œyou need three LUM4â€™s â€¦â€ or â€œlet me show you our LUM rangeâ€¦â€ it refers to our Luminos fly unit range â€“ the name is quiet fitting as â€œLumâ€ is derived from Latin for the word light and that is exactly how the units work â€“ using light to attract flies
KAM â€“ Have ever heard the word â€œKAMâ€ being thrown around and wondered what it stood forâ€¦?
In South Africa,Â if Rentokil manages a large pest control contract for you, youâ€™ll be assigned an accounts manager to make sure that your are provided with exceptional service and that every need is looked after â€“ these managers title are called KEY ACCOUNTS MANAGERS (KAM)