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Home  /  Countries  /  Rentokil Jargon Busting
03 March 2011

Rentokil Jargon Busting

Written by Daniel
Countries Fly Control, luminos, pest control, PNOL, technician 5 Comments
    

Confused by JargonWhen you start in a new company, people usually throw jargon around and if you haven’t been in the field or haven’t had much training these words can seem quiet confusing, so I thought of all the words people would probably find a bit strange that we at Rentokil find perfectly normal.

PNOL – If someone sends you an email that contains this expression – do not get alarmed it is not a dangerous chemical nor is it a tablet that you need to take. It stands for  Pest Net OnLine – which is an advanced online reporting system that helps clients better manage multiple business sites and is a perfect solution for our higher dependency client such as food factories and pharmaceuticals.

ICABS – If you’ve ever heard someone say “let me account on ICABS”  or “ICABS will help us to see that” what ICABS actually stands for is: International Administrative Contract Branch Systems, which is the administration system we use to process contracts and generate customer invoices, etc.

Technician – I don’t know about you, but if I phoned Rentokil and asked them to come sort out my bedbug problem I would feel slightly concerned if they told me that a “technician” would come to see me – so if a person that sorts out pest control problems is called a technician – what is a person that fixes technical issues in factories called? I’m confused – Let’s clear this up – At Rentokil we sometimes refer to Our Pest Control Operators as technicians.

Pestie – If you are ever called or hear someone refer to another person as a “pestie”  you do not need to lodge a deformation of character case – at Rentokil being called a “pestie” is actually an honour and merely means that you work for the pest control division of the business.

LUM – This word confused me when I first started working at Rentokil – if you are ever told “you need three LUM4’s …” or “let me show you our LUM range…” it refers to our Luminos fly unit range – the name is quiet fitting as “Lum” is derived from Latin for the word light and that is exactly how the units work – using light to attract flies

KAM – Have ever heard the word “KAM” being thrown around and wondered what it stood for…?
In South Africa,  if Rentokil manages a large pest control contract for you, you’ll be assigned an accounts manager to make sure that your are provided with exceptional service and that every need is looked after – these managers title are called KEY ACCOUNTS MANAGERS (KAM)

Extraterrestrial Pest Control
Phobias you cannot have in Pest Control

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Daniel

I am Daniel, the Marketing Coordinator for South Africa, I'm a Jack of all trades, but tend to spend most my time working on the the Rentokil, Initial & Ambius websites. From what I understand I look after the SEO, paid search, web-based enquiries for all the South African websites, which there seems to be an improvement...so maybe they'll keep me... When I have free time I like to add my thoughts and comments to this blog.

5 Comments

  1. Keith Reply to Keith
    March 3, 2011 at 3:54 pm

    WOW the only one I have ever heard was Pestie and that’s because I visited Australia. Thanks for the info

  2. Belen Reply to Belen
    March 3, 2011 at 4:10 pm

    Imagine hearing all your words when English is not your native language!

  3. Brigitta Reply to Brigitta
    March 4, 2011 at 9:51 am

    I hear the term EFK (Electronic Fly Killers) far more often than LUM, even though they are refering to the same range of products

  4. Daniel Reply to Daniel
    March 4, 2011 at 11:38 am

    @ Brigitta: Yeah: that is another abbreviation you hear often “EFK” 🙂 more from clients though? There are so many little acronyms that get coined you must have lots working with the web? SEO, SEM…

    @ Belen: It will definitely be scary to hear all those foreign terms !! I really admire people working in a language that is not their first language

    @ Keith: I thought it was only South Africa that was using the word “pestie” glad to find out that you heard it in OZ 🙂

  5. sheba Reply to sheba
    March 4, 2011 at 1:16 pm

    Indeed a relevant piece of information.
    Pestie sounded in novel for me.

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